Each year, as part of our QoS approach and our ISO9001 certification, we collect the opinion of our customers on the general level of our service, and on the quality of each of our teams. Here is the summary of the 2019 survey, managed by Stratsat, an independent CSAT management firm. All scores less than or equal to 6.9 are treated individually and each customer who has given this type of rating is contacted by his dedicated account manager to understand the reasons of his answers.
Overall Satisfaction : 93%
Recommendation Rate : 93%
Satisfaction level by department
You highlight the responsiveness and quality of advice from our sales department
Satisfaction : 88%
Accounting & Back-Office
You appreciate the flexibility and professionalism of the
Satisfaction : 84%
Technical & Security
You note the availability and speed of responses from our technicians and our support
Satisfaction : 84%
Knowledge of local procedures and proposed solutions are the major assets of the service
Satisfaction : 90%
“I always call by phone and have a contact person within minutes and we usually find an immediate solution. For me this relationship is essential. “
“I often recommend the services of Safebrands. My argument is always the same: “When we need help, there is always someone to answer the phone if it is urgent, to an email if it is less. “
“Following an attack on my domain, very good responsiveness from SafeBrands, very good listening and problem quickly resolved. “
“It must have been more than 10 years that I have been working with SafeBrands, we have encountered problems from time to time as there are in all collaborations and have always been able to find a quick and satisfactory solution. “
Independent survey conducted in December 2019 by Stratsat - www.stratsat.fr
SAFEBRANDS NORTH AMERICA
4284 rue de la Roche
H2J 3H9 CANADA
Tél. : +1 514 600-6124
SAFEBRANDS SOUTHERN EUROPE
Pôle Media Belle de Mai
37, rue Guibal
13356 Marseille Cedex 3
Tél.: +33 (0)4 88 66 22 22
Fax : +33 (0)4 88 66 22 20
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